Frequently Asked Questions

What is POD?

Print on demand (POD) is a dropshipping  business model that allows producing printed apparel and products without an upfront investment. Using the latest printing methods – direct-to-garment (DTG) printing and all-over printing (AOP) – it is possible to produce one-off printed items.
When using the traditional printing methods, such as screen printing, it typically requires ordering printed stock in bulk in order to make a product economically viable. This inherently involves some risk on the merchants’ part, as they will have invested their capital in the production of the goods.The POD business model eliminates this risk, since all stock is printed only when you’ve made a sale, thus allowing you to start a business without upfront manufacturing costs. 

Since we are an eco-friendly business, we also like POD because it reduces stress on landfills. We only print what you order instead of having a huge inventory which may or may not sell. 


When can I expect to receive delivery?

Our average production time is 2 to 3 days and average shipping time is 2 to 5 days. If your order has more than one item, items may be shipped from different locations.  The tracking information will become available once the order has been shipped. You can expect your order to be delivered between 5 to 8 business days.

How do I make sure I get the right size?

You’ll find a size guide for each of our products in the Deborah Kruger Designs catalog – simply click on a particular product and scroll down to see the measurements.

Keep your key measurements saved somewhere so you can use them when shopping online. When taking your measurements, always compare them to pieces of clothing that you know fit you well, as this will help you understand how and if something will fit.

As with any store, online or not, not all garments are the same. Some might run smaller or fit looser, even if they’re the same size. It’s important to take a look at the size guide to understand how the particular garment will fit. We have noted in the description if a particular item is slim fit or runs large.


How do I use my coupon code?

You will enter your coupon code when you view your cart. On the lower left, under your products, enter the code and click Apply Coupon.  You will then see the discount calculated and applied to your order before you proceed to payment.

What happens if a product I ordered is out of stock?

It doesn’t happen often, but in the case that it does, we will notify you as soon as possible. At that point we will offer you the option of canceling the item with refund, or waiting for the item to be back in stock.

I haven't received my order. Who do I contact?

Please allow up to 10 business days for your order to be completed. If your order has more than one item, items may be shipped from different locations and arrive on different days. In case your order has not been delivered after 10 days, please contact us at with your order number, and we will assist you.

What do I do if I need to return an item?

We use print-on-demand (POD), which means that all products are unique and produced only once they are ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, We can offer you a free replacement or a refund if you contact us within 10 days of product delivery. Please get in touch with our team by sending an email to and provide a clear photo showing the issue as well as your order number. Please note that we might need to contact you for additional information.

How do I leave a product review?

We would love your product reviews! Just Click HERE  and complete the form. To show our appreciation we will send you a FREE gift!  Thanks for helping other folks make decisions to buy from our Deborah Kruger Designs merchandise line.

How do I access my wish list?

Thinking about a purchase but you aren’t quite sure yet? Just click on the gray heart in the upper left corner of the product.  The heart will turn red.  To access your wish list, simply click on your Wish List in the menu bar and it will bring up products you have added.  Ever get that question “So…what do you want for your birthday?” You can email or share your wishlist by using the icons at the top of the Wish List page.  Ready to purchase?  Just click on the item and select Add to Cart.  The rest of your items will remain in your Wish List until you are ready to purchase or remove them.

Are your poducts made in the USA?

Almost all of our products are made in the USA. We want to support manufacturing in the United States and shipping times are less when shipped within the Continental USA.

How do I suggest a product?

We currently use Printify as our main source of products. We are limited to what they offer, although they are always adding options to their catalog. We welcome hearing your ideas and you can email us at

Do you do custom orders?

Depending on the size of your order and what you want to customize, we are open to hearing your ideas. Please  email us at and we will let you know what is feasible.

Do you offer a discount for bulk orders?

It would depend on the size and purpose of the order.  If your boutique, specialty or museum store would like to carry any of our products please email us at